It’s no secret that bedside teams at healthcare organizations nationwide are understaffed and overwhelmed. This is especially amplified for Chief Nursing Officers (CNOs) charged with oversight of their hospital’s telemetry program – an imperative service, but a headache to run.
The good news? Hicuity’s remote telemetry services can deliver much-needed relief, delivering both around-the-clock monitoring by diligent certified telemetry techs while alleviating much of the administrative burden from bedside and nursing leadership teams. This leaves the respective teams – virtual telemetry and bedside care teams – to focus on their core roles.
Curious about remote telemetry services from Hicuity Health? Here’s everything you need to know.
What are the features of remote telemetry services?
By partnering with Hicuity Health, the nation’s largest, most experienced, independent telemetry provider, you can be confident you will receive a turnkey service where diligent Certified Electrocardiogram Technicians (CETs) are working in lockstep with your team to provide quality patient care.
At its core, virtual telemetry is designed to remove operational friction while preserving clinical rigor. Key features include:
- Continuous cardiac monitoring
- Use of existing technology
- Customized workflows and escalation paths
- Reduced administrative headaches
- Improved utilization of in-person resources
Can remote telemetry teams flex to fit any organization’s workflows?
Yes. Hicuity Health’s telemetry service meets you where you are operationally, and flexes and scales with ease to accommodate your healthcare facility’s evolving needs.
CETs support a wide range of monitoring and escalation activities while staying fully aligned with your protocols, including:
- Constant monitoring of ECG waveforms and alerts
- ECG interpretation
- Strip annotation
- Optional monitoring of vital signs, other biometric values, and related alerts
- Technical alert monitoring
- Monitoring of adolescents and adults
How do you ensure your telemetry techs have the skills to succeed?
Hicuity Health telemetry techs must be skilled at identifying and responding to cardiac events, utilizing available technology, and employing effective professional communication.
As part of the onboarding process, every new hire receives extensive on-the-job training with an experienced technician who gives regular feedback and performs audits of their work. In addition to continuing education required to maintain certification, Hicuity performs audits and skill checks of our telemetry technician team on an ongoing basis.
“Given that we oversee multiple hospitals, each with its own unique protocols and systems, it’s crucial that our techs become knowledgeable about a range of technologies,” Adnan Javed, Hicuity Health’s telemetry clinical coordinator says. Hicuity Health also employs proprietary software to organize and execute facility-specific workflows and escalation paths – automating the process for techs can focus on monitoring rather than remember who to call and when.
This layered approach ensures consistency across hospitals, units, and technologies, all without compromising safety or responsiveness.
How do you approach privacy, security, and compliance?
Hicuity Health is a System and Organization Controls (SOC)-certified, Health Insurance Portability and Accountability Act (HIPAA)-compliant, Joint Commission-accredited organization. We also invest in people, processes, and technology for data security. Our comprehensive strategy has resulted in no patient data breaches.
How does Hicuity’s 24/7 continuous remote telemetry monitoring support patient care?
“Busy (bedside) staff can become desensitized to the continuous pings of the cardiac telemetry monitoring systems and critical warning signs can be missed,” Javed says. “In a unit where you have multiple patients constantly alarming, trying to figure out which alarms are important… can be a struggle.”
However, Hicuity Health’s technicians sole responsibility is to focus on patient monitoring. When there’s an event, they know how to immediately alert bedside nurses or emergency rapid response teams to ensure prompt care.
“I love helping and making a difference. I’d say about 90-95% of the time the patient being monitored is completely fine. But it’s that 5% when something does go down — that’s what my team and I want to catch,” Adnan says. “It doesn’t happen often, but when it does, we’re empowered to help.”
What other challenges do remote CETs help solve?
Javed says his team at Hicuity Health is “skilled in identifying and interpreting the cardiac diagnostic information bedside clinicians need to help treat patients better.”
“We might surface information indicative of a third-degree block, for example, and recommend that the bedside staff look into the patient. For anything that’s a lethal alarm, we’re able to reach bedside immediately,” he continues. “We truly work hand-in-hand with each healthcare facility to ensure we achieve the best possible outcomes at every turn.”
Ready to rethink telemetry support?
Remote telemetry is at its best when it’s designed to support bedside teams, reduce operational strain, and ensure the right signals are acted on at the right time.
With a managed, scalable approach to continuous cardiac monitoring, healthcare organizations can improve vigilance without adding complexity or burden to already stretched staff. Contact Hicuity to learn more about our remote telemetry services and how we partner with care teams to strengthen safety, efficiency, and clinical confidence across the board.
